Declaration of accessibility

“We, Tertius Hotels Betriebs GmbH, commit ourselves to ensuring the digital accessibility of our website and all associated services. This declaration provides information about our efforts to comply with the Austrian Accessibility Act (BaFG) in implementation of EU Directive 2019/882. Here you can find out which parts of our website are already accessible, which are not yet, and how you can contact us if you have any problems.”

Content of this page:

  1. Status of compatibility with the requirements
  2. Non-accessible content
  3. Creation of this accessibility statement
  4. Feedback and contact details
  5. Enforcement procedure

01. Status of compliance with the requirements

“This website is partially compliant with the requirements of the Web Accessibility Guidelines in accordance with the Austrian Accessibility Act (BaFG). We are constantly working to identify and eliminate existing barriers.”

02. Non-accessible content

The content listed below is not accessible for the following reasons:

Some of our forms are currently not yet fully accessible. We are working on preparing them accordingly and will soon make them available in a revised form.

a) Unreasonable burden:

Videos on YouTube:
Videos are hosted and published on the YouTube video platform. It is not possible to provide the required audio descriptions or a textual alternative (WCAG success criterion 1.2.3 (Audio description) and 1.2.5 (Media alternative)), which means that the spoken content is not available for deaf users. We are of the opinion that remedying this would represent a disproportionate burden in terms of accessibility regulations.

Videos in general:
Some recorded videos and audio files lack the required audio description or a textual alternative (WCAG success criterion 1.2.3 (Audio description) and 1.2.5 (Media alternative)), which means that the spoken content is not available for deaf users. We are of the opinion that remedying this would represent a disproportionate burden in terms of accessibility regulations.

PDF:
Our PDF documents are not always barrier-free. If you require a specific PDF file from us that is not yet accessible, please let us know using our contact form. We are working on further improvements in the area of providing PDF documents in accessible form and ask you to contact us if you notice any barriers.

b) The content does not fall within the scope of the applicable legislation:

  • live broadcast time-based media
  • Online maps and map services
  • Internal areas and external tools
  • External content such as social media feeds

03. Creation of this accessibility statement

This statement was created on the basis of a self-test in accordance with WCAG 2.2.

04. Feedback and contact details

If you come across content or functions that make it difficult or impossible for you to access information, please contact us.

Contact address:

Kaiserhof Vienna

Phone +43 1 505 17 01
Email wien@hotel-kaiserhof.at

Kaiserhof Kitzbühel

Phone +43 5356 755 03
E-mail kitz@hotel-kaiserhof.at

Please be as detailed as possible in your message:

  • the problem
  • the URL of the affected page or document

We will check your enquiry and get back to you as soon as possible.

05. Enforcement procedure

If you do not receive a satisfactory response within two months, you can contact the Accessibility Complaints Centre:

Ministry of Social Affairs
Gruberstraße 63, 4021 Linz
Website: Social Ministry Service Regional Office Upper Austria
E-mail: post.oberoesterreich@sozialministeriumservice.at

This office will examine your complaint and decide on further measures.